Complimentary first lesson ยท Camderson Academy
See quality through your customer's eyes
Lesson 1.1 of Quality Management Essentials: describe quality from the customer's point of view, see how every role shapes it and begin a Quality Picture Sheet for one product or service.
WHAT YOU WILL LEARN
- ◆A plain way to describe quality, starting from what your customer values
- ◆A lean idea about specifying value, from a public glossary entry
- ◆Four friendly ways to hear what matters and the Quality Picture Sheet: a simple tool for your first picture
Complimentary. No card needed. Enter your email once and you are in.
About the course
Quality Management Essentials
Lesson 1.1 is a lesson from a three-module, self-paced course from Camderson Advisory, for people in every role and team. Your complimentary access also includes the complimentary first lesson from every other Camderson Academy course.
This course is general education about quality and everyday improvement for people on any team. It is not legal advice, regulatory or safety compliance advice, or preparation for any quality certification or exam, and it does not replace your organization's policies or a qualified professional. Examples and numbers are fictional or illustrative.