01
Read the signals
A conflict map and source finder show what matters to each person and what in the setup can change.
Camderson Academy · CA-LM-011
Turn disagreements into agreements that last.
A practical, self-paced course for every role and team. Read the signals, find the sources, listen well, uncover interests, plan a calm conversation, write an agreement and know when to bring in help.
About 4 hours · 9 lessons · Intermediate · Practical tools for every conversation · Self-paced · Tools you keep
Calm, clear steps for every disagreement.
02
Talk it through
Listening tools, an interests sheet and a conversation plan make every talk calmer and more productive.
03
Agree and keep it going
A written agreement, a help guide and a clear line for formal concerns keep progress steady.
Learning outcomes
What you will be able to do
5 practical outcomes, each practiced in an exercise and checked in the final assessment or the capstone.
- Tell disagreement about the work from tension between people, and read a conflict as information.
- Find the sources of a conflict and choose a handling style on purpose.
- Listen well and move from positions to interests.
- Plan a calm conversation and write an agreement that lasts.
- Bring in the right help, know where the formal process begins and prepare one Conflict Resolution Plan.
Your toolkit
Simple tools for every step
Conflict Map Sheet
People · Issue · Kind · Cares · First move
Name the issue, the kind and a first move.
Conflict Source Finder
Goals · Shared work · Resources · Updates · Change
Look at the setup before judging anyone.
Style Choice Card
Situation · Issue · Relationship · Time · Style
Choose how to respond on purpose.
Listening Practice Card
Paraphrase · Clarify · Reflect · Summarize · Check
Practice four listening tools.
Positions and Interests Sheet
Position · Why · Overlap · Options · Limits
Find the reasons behind the requests.
Conversation Plan
Issue · Interests · Time · Opening · Options
Prepare a calm, kind conversation.
Agreement and Check-in Sheet
Action · Person · Date · Check · Backup
Write a short agreement that lasts.
Help Decision Guide
Tried · Conduct · Helper · Policy · Date
Choose the right kind of help.
Conflict Resolution Plan and Escalation Check
Map · Plan · Agree · Help · Line
One page that brings it together.
Listen. Understand. Agree. Follow through.
Curriculum
Inside the course
3 modules, 9 lessons with worked examples
01
Understand the Conflict
Read a conflict as information, find where it comes from and choose how to respond.
02
Have the Conversation
Listen first, find the interests behind the requests and plan a calm conversation.
03
Agree, Get Help and Know the Line
Write agreements that last, bring in the right help and know when to use the formal process.
What is included
Skills, tools and templates you keep and use in your work
- 9 lessons, each with a written lesson, worked examples and figures, at your own pace
- A short stand-alone example in every lesson, drawn from many kinds of workplaces
- A fillable Workbook with Try it and Reflect pages for every lesson
- Conflict Templates (Word) for every teaching tool
- A practice tracker with live formulas, a solutions version and a reusable template
- Quick Reference Cards and the Practice Examples
- An optional visual companion PDF with every lesson figure
- Knowledge checks for every module and a 20-question final assessment
- A capstone you can build for your own team or from practice scenarios, with a rubric you use to check your own work
- Access to the Camderson Academy community
- A Camderson Academy Certificate of Completion when you pass the final assessment and the capstone
Is this course right for you?
This course is for you if
- You want a calm, practical way to handle disagreements at work
- You work on a team, lead one, or want to help others work together
- You want to feel confident knowing when to use a formal process
It is not the right fit if
- You need legal advice about a specific dispute
- You want a ruling on one specific dispute
- You are looking for a mediator license
Your instructor
Meet your instructor
Taught by Camderson Advisory
A consulting firm for practical workplace skills
Your instructor is Camderson Advisory, a consulting firm that helps organizations build practical skills for the people who do the work. In this course, your instructor helps you handle disagreements calmly, one clear step at a time.
About
About Camderson Academy
Camderson Academy is the education division of Camderson Advisory Services. Camderson helps leaders build organizations that work without them in the room. Everything we teach has been used in a real organization first.
Training a team?
We offer group enrollment for teams and whole organizations that want everyone, in every role and department, to build the same skills. Email connect@camderson.com to talk through your group.
Frequently asked questions
Do I need any experience or a previous course?
No. There is no prerequisite. If you work with other people, you are ready.
Who is this course for?
Team members, team leads and managers in any kind of organization and any department. Each lesson has a short example from a different kind of workplace, and the skills fit offices, clinics, shops, schools, nonprofits and service teams of every size.
How long do I have access?
Your access does not expire. We review the course on a regular cycle, and any updates are added for you at no extra cost.
How long does it take?
About 4 hours in total, including the written lessons, the Try it exercises, the knowledge checks, the final assessment and the capstone. Everything is self-paced.
Questions about your purchase?
Email support through academy.camderson.com.
What tools do I need?
A spreadsheet program that opens .xlsx files (Microsoft Excel, Google Sheets, Apple Numbers or LibreOffice Calc), a word processor that opens .docx files and a PDF reader. All templates and practice files are included as downloads.
Do I have to use my own workplace for the capstone?
No. You can build your plan from the practice scenarios in the Capstone Practice Brief. If you use your own team, use sample details and leave out the names of real people and anything confidential.
Does the course recommend products or give professional advice?
No. It is general education, not legal, HR or counseling advice. It teaches practical conversation skills and points you to your organization's process for serious concerns.
What does the certificate confirm?
You receive a Camderson Academy Certificate of Completion after passing the final assessment and completing the capstone. This certificate confirms completion of a Camderson Academy course.
How was this course written and checked?
This course was written and edited by Camderson Advisory. Sources are listed with the date each was read. Where a source could not be opened on that date, the Sources page says so. This course teaches skills for everyday work. It is not legal, tax, financial, medical or professional advice. Laws and rules vary by place and change over time, so talk with your own attorney or qualified professional about your situation. Last updated: November 2026. Next planned review: November 2027.
Turn disagreements into agreements that last.
Self-paced, about 4 hours, with a Workbook, templates, Quick Reference Cards and a practice tracker.
This course earns a Camderson Academy Certificate of Completion. This certificate confirms completion of a Camderson Academy course. This course is general education about resolving conflict at work. It is not legal, HR, mediation, counseling or safety advice, and it does not replace your organization's policies, your HR or legal contacts, or the advice of qualified professionals. Research from one setting may not match yours, the handling styles and conversation steps are teaching aids and not formulas, and some situations, such as harassment, discrimination, threats or safety concerns, need your organization's formal process and qualified help. Examples and numbers are fictional or illustrative. Camderson Academy is not affiliated with any organization named in the sources.