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Less waiting, more flow
Most of the time between a request and a result is waiting. Simple maps and measures show where it hides and what to try.
Camderson Academy · CA-SO-003
See the work. Remove the waiting. Improve it together.
A practical, self-paced course for people in every department. Map how work really runs, spot waste, measure the gap, find root causes, test small changes, keep the gains and tell the story on one page.
About 5 hours · 12 lessons · Intermediate · For every team and department · Self-paced · Tools you keep · 30-day money-back guarantee
Better work comes from seeing it clearly.
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Ideas from everyone
People closest to the work see the snags first. Lean habits turn their ideas into small tests and shared results.
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Gains that last
Standard steps, a visible measure and a plan for when it slips help improvements hold after the project ends.
Learning outcomes
What you will be able to do
Practical outcomes, each practiced in an exercise and checked in the final assessment or the capstone.
- Describe a process, its customer and the five lean principles.
- Map a process and spot the seven classic wastes in everyday work.
- Measure lead time and hands-on time and read a simple Pareto chart.
- Find root causes with a fishbone diagram and the five whys, without blame.
- Design and test small improvements and keep the gains with 5S, standard steps and a weekly measure.
- Assemble a one-page improvement story for a process you know.
The Camderson method
Simple tools for steady improvement
Process Brief
Process · Customer · Problem · Better · Team
Align the team on one process and problem.
Value Statement
Customer · Value · Value, incidental or waste
Say what the customer values and sort the steps.
Waste Walk Sheet
Follow · Note · Label · Ask · Share
Follow the work and name what slows it.
Process Map
Start · Steps · Owners · Waits · Information
Draw the steps, owners and waits.
Time Table
Start · Finish · Hands-on · Gap
Measure lead time and hands-on time.
Pareto Sheet
List · Count · Sort · Bars · Check
Count reasons and choose where to start.
Cause Map
Problem · Fishbone · Five whys · Test
Find root causes together.
Future State Map
Remove waits · Design moves · Owners · First test
Design the next better flow.
Test Card
Plan · Do · Study · Act
Test a change small and learn.
5S Checklist
Sort · Set in order · Shine · Standardize · Sustain
Tidy a physical or digital space.
Idea Board
Post · Choose · Test · Share · Thank
Collect and answer ideas.
Improvement Story
Problem · Cause · Changes · Results · Next
Tell the improvement honestly on one page.
See. Measure. Test. Hold.
Curriculum
Inside the course
4 modules, 12 lessons with worked examples
01
Seeing Value and Waste
Define a process and its customer, learn the five lean principles and spot the seven wastes.
02
Mapping and Measuring
Map the work as it runs, measure lead time and hands-on time and use a Pareto chart to choose where to start.
03
Causes, Designs and Tests
Find root causes, design a better flow and test changes small.
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Holding the Gains
Keep workspaces tidy, involve everyone, hold gains and tell the story honestly.
What is included
Skills, tools and templates you keep and use in your work
- 12 lessons, each with a written lesson, worked examples and figures, at your own pace
- A running example from Corvale Home Insurance, a fictional organization where people in every team put these skills to work
- A fillable Workbook with Try it and Reflect pages for every lesson
- Process Improvement Templates (Word) for every teaching tool
- A practice tracker with live formulas, a solutions version and a reusable template
- Quick Reference Cards and the Case Pack
- An optional visual companion PDF with every lesson figure
- Knowledge checks for every module and a 20-question final assessment
- A capstone you can build for your own team or a fictional case, reviewed by a person
- Access to the Camderson Academy community
- A Camderson Academy Certificate of Completion when you pass the final assessment and the capstone
Is this course right for you?
This course is for you if
- You work in any team and want smoother everyday work
- You lead or support a process that feels slow or error-prone
- You want simple tools you can use with your colleagues this month
It is not the right fit if
- You need advanced statistical process control (this course is fundamentals)
- You need advice on a regulated or safety-critical process
- You want to design a whole operating model
Your instructor
Meet your instructor
Taught by Camderson Advisory
Strategic advisor and organizational leader
Your instructor is a strategic advisor and organizational leader whose career spans healthcare, public service, human resources, operations, and learning and development. Years of building and facilitating workplace trainings for hundreds of employees and leaders have shown that new habits stick when they are simple, practical and welcome in every role. In this course, your instructor helps you see everyday work clearly and improve it together, one small step at a time.
About
About Camderson Academy
Camderson Academy is the education division of Camderson Advisory Services. Camderson helps leaders build organizations that work without them in the room. Everything we teach has been used in a real organization first.
Training a team?
We offer group enrollment for teams and whole organizations that want everyone, in every role and department, to build the same skills. Email connect@camderson.com to talk through your group.
Frequently asked questions
Do I need any experience or a previous course?
No. There is no prerequisite and no quality or engineering background is needed. If you can describe how your team gets a piece of work done, you are ready.
Who is this course for?
Team members, team leads, managers and process owners in any department. The example is an insurer, and the tools fit offices, clinics, schools, nonprofits and businesses of every size.
How long do I have access?
Your access does not expire. We review the course on a regular cycle, and any updates are added for you at no extra cost.
How long does it take?
About 5 hours in total, including the written lessons, the Try it exercises, the knowledge checks, the final assessment and the capstone. Everything is self-paced.
Is there a money-back guarantee?
Yes. You are covered by a 30-day money-back guarantee. If the course is not right for you, email connect@camderson.com within 30 days of purchase and we will refund you in full. No questions asked. Your course access ends when the refund is issued. (Guarantee wording identical to earlier courses.)
What tools do I need?
A spreadsheet program that opens .xlsx files (Microsoft Excel, Google Sheets, Apple Numbers or LibreOffice Calc), a word processor that opens .docx files and a PDF reader. All templates and practice files are included as downloads.
Do I have to use my own organization for the capstone?
No. You can build your Improvement Story for the fictional Juniper Valley Library Services included in the course. If you use your own organization, use roles instead of names and leave out anything confidential.
Does the course recommend products or give professional advice?
No. It names no products or vendors, and it is general education, not engineering, safety or legal advice. It teaches you the questions to ask and points you to real sources. Camderson Academy is not affiliated with any vendor.
Is the certificate accredited, or does it carry professional credit?
Neither. You receive a Camderson Academy Certificate of Completion after passing the final assessment and the capstone, which a person reviews. It is not an academic credential and does not carry continuing education or other professional credit.
See the work. Remove the waiting. Improve it together.
Self-paced, about 5 hours, with a Workbook, templates, Quick Reference Cards and a practice tracker.
Backed by our 30-day money-back guarantee.
This course earns a Camderson Academy Certificate of Completion. It is not an academic credential and does not carry continuing education or other professional credit. This course is general education about improving everyday work processes using lean ideas. It is not engineering, safety, regulatory or legal advice and does not guarantee any result. Changes to regulated, safety-critical or customer-facing processes should follow your organization's approvals and the rules that apply to you. Examples and numbers are illustrative. Camderson Academy is not affiliated with any software vendor or training body and does not endorse any product.